AMC Terms & Conditions

MAINTENANCE AGREEMENT TERMS AND CONDITIONS

This agreement shall remain in force for the period from ………………………… to ………………… for inventory below. It shall be open to either party to terminate this Agreement any time during the said period by giving one-month notice to the other party in writing.

GENERAL TERMS AND CONDITIONS

1. Maintenance charges are payable in advance. In addition to the annual charges, any local taxes, such as t the time of signing the contract may be charged at actual if applicable.
2. This agreement is initially for a period of one year commencing from the date of payment of maintenance charges.
3. No work shall be undertaken on Sunday, Aarav Infotech holiday and beyond office hours of company except by prior arrangement and at additional charge to the customer on a "Per Call Basis" at the standard rates currently in effect then.



Aarav Infotech shall provide the following services:

4. Preventive maintenance based on the specific need of each unit of the equipment as determined by company, including fabrication, necessary adjustments and replacement of unserviceable minor parts. Unscheduled on-site remedial maintenance, on request for repairing functions including reasonable replacement of unserviceable parts. The parts replaced will be new parts or parts equivalent to new in performance. These parts shall be furnished on an exchange basis. The removed parts will become the property of Aarav Infotech.
5. During the period of maintenance agreement the machine will not be relocated (or) transported without permission from Aarav Infotech, And on such condition company reserve its right to terminate this agreement forthwith. On such termination, Company shall have no obligation or liabilities arising out of this agreement and the customer shall have no right to claim any refund or compensation.
6. The customer shall provide full and free access to machines to provide service thereon.
7. The obligation of Aarav Infotech under this agreement excludes.

• Any major upgrading of the machine.
• Any major failure of Motherboard, RAM, Hard Disk, Power Supply, Monitor etc.
• Any work external to the machines, such as maintenance of non Aarav Infotech attachment, accessories etc.
• Repair of malfunction or damage due to accident, transportation, neglect, failure due to use of non-standard electrical power, air-conditioning or parts, Works due to alteration in machines by persons other than Aarav Infotech personnel.

8. This document constitutes the complete and exclusive statement of this agreement between the customer and Aarav Infotech and this agreement supersedes all proposals written or oral and all other communications and prior agreements between the parties and relating to the subject matter of this agreement signed by both parties.

TECHNICAL TERMS AND CONDITIONS

1. NMC shall not cover the replacement of components or parts but will be limited to preventive and diagnostic calls meant for the repair of the machines.
2. Under NMC the cost of replacement of parts or components needed for repairs shall be borne by the customer at actual. An estimate of such cost will be provided by Aarav Infotech. The customer is free to buy these parts or components himself and make it available to Aarav Infotech or may ask Aarav Infotech to arrange for these procurements. Under the NMC Aarav Infotech may replace minor components to repair the machine without any cost to the customer at its own discretion.
3. Aarav Infotech is not responsible for any machine problem such as machine hanging, slow speed due to Software's, Virus problem and any major failure of Hard disk drive, monitor picture tubes and Printer Heads.
4. Aarav Infotech engineer may be allowed to take the faulty component to the Test and Repair Center for due repairs if the need arise.
5. Equipment which have crossed the MTBF (Mean Time Between Failure) shall not be considered for AMC.
6. Aarav Infotech will provide Preventive Maintenance Service call for every month.